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Return Policy
How do I return an item?
To expedite your return, please ship item(s) and your packing slip, stating the reason for the return, to:
DogCatSupply.com
162 Reed Ave.
West Hartford, CT 06110
* Your credit card will be credited within 48 hours of merchandise receipt and an email confirmation will be sent to you.
* If your return is the result of an incorrect shipment by DogCatSupply, or a damaged or defective product, we will refund merchandise and shipping charges to your credit card. We will reimburse shipping charges incurred to return incorrect, damaged, or defective merchandise to DogCatSupply, but not to exceed the published FedEx Ground rate for the weight of the package.
* If returning merchandise for any other reason, you are required to pay all shipping charges, including the cost incurred to us to ship the item to you (for orders that received free shipping). Only unopened, unused products in their original packaging may be returned for credit.
*If there are any problems, please contact us at 860-236-5587
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