from Washington, DC United States
This item was missing from the box when I received my shipment and in its place was a small rope tug. I contacted dogcatsupply.com and immediately heard back from them. They mailed this toy to me the same day and let me keep the small rope tug I received as a free gift for the inconvenience. Great customer service -- very much appreciated!!
Regarding the toy itself, this is a holiday present for brother's dog (a lab) so he hasn't gotten to play with it yet. But, I have purchased the mammoth rope balls in the past and they have always stayed together very well. Looking forward to giving this toy as a gift.
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